Someone’s Listening

Standard

phoneYou know all those times you’re at a web site, and there’s the little “Contact Us” form at the bottom.  You fill it out and never hear from anyone?

Not so with the Butterick Pattern web site!  There is actually a real live human on the other end.  They even respond!  I was surprised, to say the least.

At your suggestion, dear readers, I sent them a note about the error I found with B6417.  This is their response:

 Hi,
Thank you for your email concerning Butterick Patterns.  Whenever possible we try to provide our home sewers with the information they desire. You’re right, C & D do not have the shawl collar as A & B. This will be corrected. Thanks for alerting me.
Cordially,
Laurie
Consumer Services
McCall/Butterick/Vogue/Kwik Sew Patterns
McCall Pattern Company, Inc.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s